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Facility management isn’t just about keeping the lights on and the HVAC running—it’s about leadership, teamwork and problem-solving. The new report, Insights into the Personalities of Facility Managers: The People Behind the Facilities, from IFMA and the Simplar Foundation dives into what makes top facility managers so effective. These facility management insights don’t just make for interesting reading—they offer real takeaways for hiring, team development and career growth.
What Stands Out About Facility Managers?
Researchers surveyed 756 facility managers worldwide, using top-tier assessments to measure personality traits, emotional intelligence and behavior. The results highlight what makes facility managers successful and how organizations can use this knowledge to build better teams.
1. Facility Managers Are Honest and Team-Oriented
Facility managers scored high in honesty/humility and agreeableness—meaning they value fairness, teamwork and integrity. Since facility managers interact with many different groups, from employees to vendors, these traits are essential for earning trust and keeping things running smoothly.
2. They Excel in Emotional Intelligence
Great facility managers don’t just manage buildings; they manage people. The study found they have strong self-awareness and relationship management skills—key for resolving conflicts, keeping teams motivated and handling the daily challenges of the job.
3. They Prefer Structure but Can Still Be Innovative
While facility managers lean toward structured, tried-and-true processes, they’re also creative problem solvers. They may not be the biggest risk-takers, but when it comes to sustainability and workplace efficiency, they know how to think outside the box.
4. Experience and Mentorship Matter in Facility Management
The study found that seasoned facility managers—especially those with more than 30 years in the field—tend to have stronger leadership and ethical decision-making skills. Those who mentor others are even better at organizational and people management. Investing in mentorship programs can help up-and-coming facility managers learn the ropes faster.
💡Did you know IFMA members get exclusive access to a global network of mentors and mentees? Learn more about IFMA’s Mentor Match.
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How to Apply These Facility Management Insights to Build Stronger Teams
Now that we know what makes facility managers thrive, how can organizations use this information to their advantage?
1. Hire for Key Traits in Facility Managers
When bringing new facility managers on board, don’t just look at technical skills. Prioritize honesty, teamwork and emotional intelligence. Interview questions that dig into these traits can help find the right fit.
2. Boost Emotional Intelligence Training for Facility Managers
Since facility managers deal with a wide range of people, emotional intelligence is a must. Training in conflict resolution, communication and leadership can help sharpen these skills.
3. Create a Strong Mentorship Culture in Facility Management
Encouraging experienced facility managers to mentor new professionals helps pass down valuable knowledge and strengthens leadership skills for both mentors and mentees.
4. Support Career Growth in Facility Management
Facility managers with advanced degrees tend to be more inquisitive and strategic. Supporting continued education and professional certifications can keep facility managers ahead of industry trends and help them level up their careers.
Final Thoughts on Facility Management Success
Facility managers are the backbone of any organization, and their success goes beyond technical know-how. They bring integrity, problem-solving skills and leadership to the table. By understanding and nurturing these traits, organizations can build stronger, more resilient facility management teams that are ready for the challenges of the future.
