Connected FM: A Blog by IFMA

From Crime Labs to Retirement Homes: How Facility Managers Keep Our World Running

Written by Elizabeth Shelton | May 15, 2025 2:00:00 PM

Facility management might not be something the average person thinks about daily, but its influence is felt in every corner of our lives. From ensuring that crucial evidence is stored correctly in crime labs to managing the intricate systems in cancer treatment facilities, the work of facility managers is essential.

In this episode of the Connected FM podcast, Edward Wagoner hosts Lyle Gladney, building operations director at Claremont Oaks, for a deep dive into the multifaceted world of facilities management. Through their conversation, Gladney reveals the breadth of environments where facility managers make a difference, including high-security jails, retirement communities and even the systems behind package delivery.

Gladney emphasizes the unseen yet vital role these professionals play in maintaining infrastructure and the unexpected places they impact. His stories offer a new lens through which to understand the everyday functions we often take for granted.

What you’ll learn in this episode: 

  • The critical roles facility managers play in diverse environments, from crime labs to retirement homes 
  • Insightful stories illustrating the daily challenges and successes within facility management 
  • The importance of facility management in ensuring our everyday services run smoothly 
  • How these unseen heroes contribute to the efficiency and comfort of our lives 

Ready to listen?

Press play below to hear the full episode: