AI in Facility Management: A 3-Layer Strategy to Drive Real Impact

Artificial intelligence (AI) is rapidly transforming industries worldwide, and facility management is no exception. As AI tools become more advanced, the potential to improve efficiency, drive innovation and enhance service delivery is immense.  

In this episode of the Connected FM podcast, Lorri Rowlandson, senior vice president of strategy and innovation at BGIS, breaks down a three-layer approach to integrating AI within the facilities management industry. From individual-level desktop AI that redefines job roles to operational AI that drives internal efficiencies, and client-focused AI that enhances service value, Rowlandson provides actionable insights for successfully navigating this rapidly changing landscape. 

Her approach focuses on practical, real-world applications, sharing real-life examples of AI implementations at BGIS and highlighting how these innovations are transforming facility management. 

What you’ll learn in this episode: 

• How to leverage AI at the individual, operational and client levels 

• Practical strategies for engaging employees in AI adoption 

• Real-life examples of AI improving internal processes and service delivery 

• The importance of responsible AI use and how to manage risks 

Ready to hear more about how AI can reshape your facilities management strategy?

Press play below to listen to the full episode.